Return Policy
- What is the Return Policy at Theo&Ash
- “Hassle Free Returns, Just for You”
At Theo&Ash, the customer is king, always. If at all you are not 100% satisfied with your purchase, you can return your order and we will refund the entire amount paid. All you need to do is drop an email at sales@theoandash.com within a period of 15 days, from the date of delivery. We hate to see you go, but we will wait for the chance to spread the leather jacket love sometime soon. Please note that the entire refund amount will be given to you in the form of a Theo&Ash gift voucher valid for 6 months from date of return.
When you return your jacket, you must ensure that the merchandise is returned to us in an unused, unwashed, saleable condition with the tags intact and in the original packaging. This protects us from losses and helps us serve you better and longer. Custom-made leather jackets and products from the sale corner cannot be returned or exchanged. Return shipping cost is borne by the customer. Please note that certain conditions apply when offers are availed. If your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns. Under such circumstances, please contact us at sales@theoandash.com. - Can I return part of my order?
- In case of multiple items in an order, you may return a part of the order. The product must be returned to us in the original packaging in an unused, unwashed, saleable condition with the tags intact, along with the complimentary gift if any. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns. Under such circumstances, please contact us at sales@theoandash.com.
- The return process step by step
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- The customer initiates the return process by sending an email to sales@theoandash.com clearly mentioning the order number and stating the reason for return
- Theo&Ash on verification sends the acceptance for the return
- The customer is asked to ship the product through a reputed courier service
- The customer must ship the product for return within 72 hours from the receipt of acceptance from Theo&Ash and send us a scanned copy or a photograph of the courier airway bill
- The returned product is subject to inspection by the quality control team. Once the goods pass a basic inspection, they are formally accepted as a returned product and the gift voucher is sent through email
- The entire process will take 7-10 business days from the date of receipt of the returned product from the customer
- If the returned product does not pass the quality inspection of Theo&Ash, the customer is informed of the same and the goods are shipped back to the customer.
- In case of any dispute the customer may write to customercare@theoandash.com and we will resolve this issue amicably.
- How will I receive my refund?
- A gift voucher of the same purchase value as the product returned will be emailed to the customer
- How do I return a product?
- You can return a product; hassle free, in a few simple steps:
- Place your item in its original packaging along with the original invoice, price tags and complimentary items
- Ensure that you seal the package securely and safely, so that the product does not get damaged in transit
- Mention your Name, Order Number, and Mobile Number, on the top of the box
- Send the package to our warehouse located at: No 4, Vasantha Garden Street, Ayanavaram, Chennai 600023
- Scanned copy / clear photograph of courier slip needs to be emailed to us within 10 days of opening the return request
- Where do I return my product to?
- Products are to be returned to the following address:
No 4, Vasantha Garden Street, Ayanavaram, Chennai 600023 - I was supposed to receive my refund by now but I haven’t. What do I do?
- We update our customers through emails at every step of the returns process. Please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. If you haven't received any update from us please write to us at sales@theoandash.com and we will ensure that your money is returned to you at the earliest.